P.O. Box 300 • 411 N Hale Ave, Tulia, TX 79088-0300
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(806) 668-4420
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OUR COMMITMENT: RESPECT AND PROTECT OUR CUSTOMER’S PRIVACY
Your privacy is important to us. Mid Plains Rural Telephone Cooperative, Inc. (the Cooperative) respects and protects the privacy of our customers. We carefully ensure the confidentiality of each customer’s telephone account and calling information. Our employees are educated about their obligation to safeguard customer information and telephone calls, and are held accountable for any failure to meet their obligations.
Information We Obtain and How We Use It
The Cooperative obtains information about customers that helps us provide service. This information is used for business purposes only. For example, we need to know your name, address, and the services you buy from us for billing purposes and to better serve you when you contact our service representatives about your account. It may also be beneficial for us to know about your telephone bill, your calling patterns, and whether you have special needs, so that we can offer you the most effective services for your needs when you contact us.
We publish and distribute directories in print. Customer names, addresses and telephone numbers are included in these directories without restriction to their use. The Cooperative is required by law to provide customer names, addresses and telephone numbers to unaffiliated directory publishers and directory assistance providers for their use in creating directories and offering directory assistance.
Information typically available from details on a customer’s monthly telephone bill that has been obtained in the normal course of providing telephone service is known as Customer Proprietary Network Information (CPNI). CPNI might include the type of line, technical characteristics, class of service, current telephone charges, local and long-distance billing records, directory assistance charges, usage data and calling patterns. The Cooperative does not sell CPNI in any form, including billing records, types of service, and calling habits to third party providers. We do not use CPNI for marketing purposes, nor do we provide CPNI to any third party, except as required by law or in certain normal courses of business, as explained below.
Under Federal Law, you have the right to, and we have the duty to protect the confidentiality of your telecommunications service information. Although it is the Cooperative policy not to use or provide CPNI to others for marketing purposes, under Federal Communication Commission rules, without further authorization from you, we can use CPNI to offer you services of the type you already purchase from us, or we may share CPNI with our other Mid-Plains deregulated companies that offer different categories of service, if they already have an existing service relationship with you. The Cooperative has other deregulated companies that offer long distance and Internet services. The Cooperative has notified its customers regarding our use of CPNI. However, if you should decide you do no want us to use CPNI for offering new services to you, please notify the business office and your records will be marked accordingly.
You may choose to have a non-published number that will eliminate your telephone number from the Cooperative printed directory or directory assistance. The non-published number will not be provided to other directory publishers or directory assistance providers.
You may choose to have a non-listed number. Non-listed numbers are not available in the Cooperative’s printed directory, but are publicly available through directory assistance. These numbers may be provided to other directory assistance providers.
You may also choose to exclude partial or all address information from your listings.
Privacy management services, such as Caller ID and Caller ID blocking, are available to customers.
This Privacy Policy supersedes and replaces all previously posted privacy policies. The Cooperative reserves the right to update this Privacy Policy to reflect any changes we make in order to continue to serve the best interest of our customers and Web visitors and will timely post those changes. If we make a material change to this Privacy Policy, we will post a prominent notice on our Web site. Please periodically check our Web site for change to this privacy policy. Our Privacy Policy was last updated on: December 16, 2008.
Contact Us: Questions, Comments, Concerns
Mid-Plains Rural Telephone Cooperative, Inc.
Mail: P.O. Box 300, Tulia, TX 79088-0300
Phone: (806) 668-4420
Email: midplains@midplains.coop
Updated 10/2016
P.O. Box 300 • 411 N Hale Ave.
Tulia, TX 79088-0300
Fax: (806) 668-4444